Not Surprising, But...

I've always held the belief that most people are somewhat intelligent. Throughout the course of our current upgrade at work, my perception is beginning to change a bit. One thing has become certain, people don't read their e-mail regardless of whether you say Important, Urgent or Please Read. They completely ignore it no matter what. We repeatedly warned users that our most recent document management change would remove what they call Project Folders. These folders would disappear from the DMS but they could search from them in a different manner and, if they wanted to recreate the Project Folder, they should print out a list of documents so they could recreate them.

Seems simple enough...print out your list of documents. They had over a week to perform this task and they were advised multiple times that such an event was going to occur. So, it did occur on Friday of last week. Project Folders were removed. So, how many complaints do you think we received this week about missing Project Folders. 10? 20? I would say in the neighborhood of 40. When asked about the repeated e-mails, all they say is "yeah, I remember seeing something about that but..."

I don't understand why people don't comprehend the information we are providing them. We clearly state that our upgrade could have an adverse action on them and they should take a precautionary measure but they completely ignore that advice. And they don't even call to say "I don't understand what you mean..." so we can help them through their questions. They wait until later and then complain. Sound familiar? It's the American way...

On a lighter note, the department has received no fewer than 15 calls regarding the CTRL+ALT+DEL users must now hit before they can login to the system. 10 of them were to complain about having to hit this everyday to login...we told them to get used to it, it wasn't going to change. The other 5 said typing in CTRL+ALT+DEL wasn't doing anything. Upon further interrogation, it was determined they were actually sitting there type in C-T-R-L+A-L-T... And I thought most people were smart...