Wednesday, September 24, 2008

Why You Should Always Test

There's a reason that software vendors tell you to test your software before you push it out to all users. And, once again, we've had to learn that lesson the hard way.

We moved from Symantec Antivirus 10 to Symantec Endpoint Protection 11. Unfortunately, we kinda jumped the gun on pushing it out to end users. Luckily my office was spared because I wanted a test group of 20-30 user before making a mass push. Not everyone agreed with that standpoint and they pushed it out to 200 or so users.

Well, needless to say, it caused a bit of an issue. Namely, it disabled or at least "jacked up" a percentage of those users NIC cards. And the only way to get them fixed was to actually uninstall the NIC and reinstall. It also screwed up the wireless cards. Good stuff. I mean, when I say messed up, it was more like blocking traffic.

We're now on day 2 of trying to figure out why it's blocking traffic despite up making the exceptions. Probably should have been addressed before installing it on a number of machines. But, live and learn. Or maybe just repeat the same mistakes over and over again...either way, we'll get it figured out.

And here's a couple other dumb things for you:

Civilization in decline? HA!

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